How many of you have seen the new Tonight Show? Did you know it has moved from California to New York? I guess I am excited about that being a New York native and on top of that Jimmy Fallon graduated from the College of St. Rose, my alma mater.
The first comedian to visit Jimmy was Jerry Seinfeld. I love Jerry. Hard not to right? He had the most popular show; still does stand-up and he always promises at least one laugh and usually a few more. Jerry did not disappoint. He talked about one of my favorite topics...cell phones. I am no Jerry so maybe you want to youtube it so you hear exactly what he had to say. In a nutshell, he compared it to this rectangular box that we all carry around. Admit it..you have one and can't live without it. You basically go crazy if you can't find it. O my gosh...have you ever lost one or had one fall in a bucket of water. Could be one of the worst things that has ever happened to you. Anyway, Jerry liked it to control. It rings or vibrates and we look at it. Often, we ignore it. We don't want to talk to the person on the other end. What do we do?
We now text. It allows us to control the conversation and basically talk to ourselves. We say what we want to say. We don't even answer the text if we don't want to. Where did communication go?
Did you grow up with a landline? Many children under the age of 5 have no idea what a phone on a wall could possibly be. Say hello when it rings and have no idea who it could be on the other end? You have to be kidding! Their parents and many of their grandparents have given up landlines. Like Jerry says, they live with this rectangular box in their pocket or purse and it is often on vibrate. They ignore the caller; text if they feel necessary and respond to a call or text if it suits them.
What does this have to do with real estate? Communication is crucial in real estate. Texts are great to set a time to meet; give directions if you don't have a GPS; confirm a price. My technology coach always said that technology is crucial but it will never replace relationships. Call me old fashioned but I don't want a text from my doctor about a test result. I may have some questions. If my client did not get the house of his or her dreams, you can be sure that I won't be texting them that lost out. Anything about the transaction that I know, I will share with them in a phone conversation.
I think that is what Jerry was trying to say. We don't have to answer every call...some are marketers. Some can be returned later. But texting everyone. Rarely talking. Jerry said it in such a funny way but he really made the point. He should have carried it in a funny way a step further..texting during dinner, while an agent is showing you a home or when someone is having a conversation with you is just not acceptable.