Above and Beyond

Our Commitment to Excellence in Service

At Coldwell Banker Prime Properties our Associates achieve service excellence for their clients every step of the way in the home buying and selling process. When you have a team of outstanding Associates that strive each and every day to “Make a positive difference in people’s lives by improving the Real Estate experience”, you have the right individuals, their commitment to outstanding service, their willingness to always go Above & Beyond and their deep dedication to our clients.

Service excellence is an attitude engrained in all aspects of our business and it begins and ends with all our Associates. Excellence is a consistent, premium service at every pass set by a service oriented tone that drives our company strategy at every level.


  • Always Focus on Service Before Anything Else
  • Give the Best and Unique Client Experience each time
  • Always Look to Improve on Our Services
  • Understand that our Customer Satisfaction is based on Loyalty, Respect, Values, and Relationships

We attain this through…

  • Listen360-our Customer Feedback & Management System -Customer Service Surveys
  • Our Relocation Department -Cartus Platinum Award Of Excellence
  • Our Concierge & Client Services Program and Initiatives -Home-Related Needs & Services
  • Our IT Department & Training in all Aspects of Real Estate Matters
  • Our Standing as the # 1 Coldwell Banker Company in NYS serving thousands of clients each year
  • Chairman’s Circle Award
  • Our core values of…Integrity, Strategic Innovation, Selfless Dedication, & our Fun & Exciting evironment
  • JD Powers Associates Best in Class
  • Giving back to our communities through charitable efforts –Toys for Tots, Habitat for Humanity, Ronald McDonald House Charities, Food Banks and many more
  • At Coldwell Banker Prime Properties we understand that customer service is critical to the success of making a positive difference in people’s lives.